IJIRST (International Journal for Innovative Research in Science & Technology)ISSN (online) : 2349-6010

 International Journal for Innovative Research in Science & Technology

Performance Evaluation of Intermediate Public Transport by Benchmarking and Numerical Rating Approach

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International Journal for Innovative Research in Science & Technology
Volume 6 Issue - 4
Year of Publication : 2019
Authors : Palisetti Swathipriya ; Rakesh Yerra; P Sanyasi Naidu; Dr. NC Anil


     title={Performance Evaluation of Intermediate Public Transport by Benchmarking and Numerical Rating Approach},
     author={Palisetti Swathipriya, Rakesh Yerra, P Sanyasi Naidu and Dr. NC Anil},
     journal={International Journal for Innovative Research in Science & Technology},
     publisher={IJIRST (International Journal for Innovative Research in Science & Technology)},


The substantial increase in urban population, industrial and commercial activities in most of the Indian cities have increased the demand for transport. The urban population growth forced the cities to spread and this expansion has resulted in an increased need for mobility. The public transport systems face a challenge to keep in pace with this rapid increase in demand and growing need for connectivity. Inadequate transport facilities will further lead to sub optimal use of public transportation and the relative output of the city public transportation will be further reduced. In recent years, the growing necessity for public transportation and the incapacity of the administration to invest has led to the emergence of Intermediate Public Transport (IPT). So, there is a need to assess the quality of IPT. The IPT nowadays has become an indispensable mode of transportation across urban India. The service flexibility of IPT makes it a vital transport system to fill the gap within the organized public transport system. IPT acts as a feeder to mass transit system in large cities and acts as a primary mode of public transport in small cities. In urban area IPT helps in improving the mobility, but uncontrolled growth of IPT results in reduced air quality and safety due to increased emissions and traffic congestion. An effective management of IPT helps in sustainable urban transport. For effective management, we must monitor the performance. To carry out the study, Visakhapatnam city has been selected as a case study area. The performance of IPT in Visakhapatnam city has been evaluated by considering performance areas and key performance indicators representing the respective area are chosen. The overall performance of the IPT system is assessed based on these performance indicators by using the concept of benchmarking which considers city, system and passenger perspective. The performance report of IPT by benchmarking has been derived which shows that IPT of Visakhapatnam city is performing in better way in the areas of travel speed, affordability and it is also observed that it is safer mode to travel compared to private two wheeler mode. The areas that need to be improved are identified and suggestions are given to improve them in the report card. To consider the user perception of the quality of service and their level of satisfaction numerical rating approach has been chosen, by numerical rating, deficiency from acceptable level is observed in average waiting time and vehicle occupancy.


Intermediate Public Transport, Performance Indicators, Service attributes, Benchmarking, Numerical Rating Approach, Passenger satisfaction

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